Help Center
Frequently asked questions
The short answers to what people ask us most. Looking for something specific? Browse by topic in the Help Center, or get in touch and we'll help directly.
The basics
Getting started
What Swapify is and how to make your first creation.
Swapify is an AI photo and video studio. Upload a selfie and turn it into editorial portraits, cinematic video effects, face swaps, AI photoshoots and viral trends — no editing skills required. Pick an effect, add your photo, and Swapify generates a finished result in seconds.
Choose an effect from Explore, upload one or more photos of yourself, and tap generate. Swapify runs your photo through the effect's AI model and returns a high-quality image or video. Most photo effects finish in a few seconds; videos take a little longer depending on length and queue.
Credits are how you pay for generations. A photo generation costs 1 credit and a video generation costs 4 credits. Each plan includes a monthly credit allowance — 30 on Starter, 200 on Pro and 800 on Studio — and you can top up any time if you run out before your renewal.
Plans & payments
Credits, plans & billing
How credits work, what each plan includes, and how billing and refunds are handled.
Three paid plans, all discounted during our launch offer: Starter ($5/mo, regularly $20) with 30 credits, Pro ($15/mo, regularly $50) with 200 credits, HD exports and priority generation, and Studio ($39/mo, regularly $99) with 800 credits, 4K exports and a commercial license.
Subscriptions renew automatically each month, and your credit allowance refreshes on every renewal. You can switch plans or cancel any time from Billing & Credits in your account. Launch pricing is locked in for as long as you stay subscribed.
Because generations consume compute the moment you run them, credits and credit packs are non-refundable once used. If something went wrong with a generation or you were charged in error, email support@swapify.link within 14 days and we'll make it right.
Privacy & usage
Data, content & commercial use
How we treat your photos, what you're allowed to create, the best photos to upload, and using your results commercially.
Your uploads are used only to produce the results you ask for. We don't sell your photos or use them to train models without consent, and you can delete your creations and source images from your account at any time. See our Privacy Policy for the full details.
Swapify is for creating with your own likeness or images you have the rights to use. We don't allow non-consensual imagery, content involving minors, harassment, or anything illegal. Our Content Policy covers the full rules — violations can result in removal or account suspension.
Use clear, well-lit photos where your face is unobstructed and roughly facing the camera. Avoid heavy shadows, sunglasses, group shots and low-resolution images. For photoshoot-style effects, a few angles of the same person produce the most consistent results.
Starter and Pro plans are for personal use. The Studio plan includes a commercial license, so you can promote brands, run ads and sell content made with Swapify. If you're a business, the For Brands page covers the details.
Open Billing & Credits in your account and choose Cancel. You'll keep access and any remaining credits until the end of your current billing period, after which your subscription ends. No cancellation fees, ever.
Didn't find your answer?
Our support team is happy to help. Send us a message and we'll reply within one business day, or email us directly at support@swapify.link.