Help Center

Frequently asked questions

The short answers to what people ask us most. Looking for something specific? Browse by topic in the Help Center, or get in touch and we'll help directly.

The basics

Getting started

What Swapify is and how to make your first creation.

Swapify is an AI photo and video studio. Upload a selfie and turn it into editorial portraits, cinematic video effects, face swaps, AI photoshoots and viral trends — no editing skills required. Pick an effect, add your photo, and Swapify generates a finished result in seconds.

Choose an effect from Explore, upload one or more photos of yourself, and tap generate. Swapify runs your photo through the effect's AI model and returns a high-quality image or video. Most photo effects finish in a few seconds; videos take a little longer depending on length and queue.

Credits are how you pay for generations. A photo generation starts at 2 credits and a video at 6 — the exact price depends on the model, and it is always shown before you generate. Premium includes a monthly credit allowance, and you can buy one-time credit packs any time if you run out before your renewal.

Plans & payments

Credits, plans & billing

How credits work, what each plan includes, and how billing and refunds are handled.

Premium is a single subscription that unlocks the full effect library (including Premium effects), HD photo quality and a monthly credit allowance. Current prices and billing periods are shown on the Pricing page. It works across web, iOS and Android with the same account.

Your subscription renews automatically, and your credit allowance refreshes on every renewal. Payments are processed securely by Stripe via RevenueCat. You can cancel any time from Billing & Credits in your account.

Because generations consume compute the moment you run them, credits and credit packs are non-refundable once used. If something went wrong with a generation or you were charged in error, email support@swapify.link within 14 days and we'll make it right.

Privacy & usage

Data, content & commercial use

How we treat your photos, what you're allowed to create, the best photos to upload, and using your results commercially.

Your uploads are used only to produce the results you ask for. We don't sell your photos or use them to train models without consent, and you can delete your creations and source images from your account at any time. See our Privacy Policy for the full details.

Swapify is for creating with your own likeness or images you have the rights to use. We don't allow non-consensual imagery, content involving minors, harassment, or anything illegal. Our Content Policy covers the full rules — violations can result in removal or account suspension.

Use clear, well-lit photos where your face is unobstructed and roughly facing the camera. Avoid heavy shadows, sunglasses, group shots and low-resolution images. For photoshoot-style effects, a few angles of the same person produce the most consistent results.

Personal use is always included. If you're a business looking to promote brands, run ads or sell content made with Swapify, the For Brands page covers the details.

Open Billing & Credits in your account and choose Manage subscription. You'll keep access and any remaining credits until the end of your current billing period, after which your subscription ends. No cancellation fees, ever.

Didn't find your answer?

Our support team is happy to help. Send us a message and we'll reply within one business day, or email us directly at support@swapify.link.